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CCVP Links

CVOICE Links

Exam & Course Information:

Exam Details:

642-446 CVOICE 6.0

Course Details:

Cisco Voice over IP (CVOICE 6.0)

Books:

Cisco CallManager Best Practices

Troubleshooting Cisco IP Telephony

Configuring CallManager and Unity: A Step-by-Step Guide

Cisco IP Communications Express: CallManager Express with Cisco Unity Express

Cisco CallManager Fundamentals

Integrating Voice and Data Networks

URLS:

Design Tools & References:

SRND guides

Cisco Power Calculator

Cisco DSP Calculator

Cisco Codec Calculator

SAFE Security Guides

Traffic Analysis for Voice over IP (Erlang Models Explained)

UK Numbering Plan - The National Numbering Scheme - By Ofcom

Cisco Unified Communications Manager Express

Cisco Unified Survivable Remote Site Telephony

Codecs:

G.722 / Wideband

iLBC

G.722-64 and iLBC Codec Support on Cisco Unified Border Elements, DSP Farms, and Voice Gateways

Commands:

Network-clock-participate

Discussion on network-clock-participate

isdn overlap-receiving (problems)

T1 CAS Signaling:

Understanding How Digital T1 CAS (Robbed Bit Signaling) Works in IOS Gateways

Configuring and Troubleshooting T1 CAS Signaling

Implementing T1 CAS

Configuring MGCP CAS MD Package

FGB & FGD

T1 NFAS

Configuring NFAS with Four T1s

E1 R2 Signaling:

E1 R2 Signaling Configuration and Troubleshooting

E1 R2 Signaling Theory

Number Translations:

Number Translation using Voice Translation Profiles

NM-HDA

Understanding High-Density Analog Voice/Fax Network Modules (NM-HDA)

IP Communications High Density Analog Voice\Fax Network Modules

CMM

Cisco Catalyst 6500 and Cisco 7600 Series Communication Media Module Features

Communication Media Module IP Connectivity

EVM-HD

Cisco High Density Analog and Digital Extension Module for Voice and Fax

H323

H.323 Overview

H.323 Technology Home

Cisco IOS H.323 Gateway Configuration for Use with Cisco CallManager

Cisco IOS H.323 Configuration Guide

Troubleshooting No Ringback Tone on ISDN-VoIP (H.323) Calls

Troubleshooting No Busy Tone and No Announcement Messages H323 Calls

h225 timeout tcp establish

Configurable Timers in H.225

Debug voip dialpeer

MGCP

MGCP VoIP Call Admission Control

Configuring MGCP-Controlled Backhaul of BRI Signaling in with Unified CallManager

Configuring Tone Download to MGCP Gateways

Configuring MGCP PRI Backhaul and T1 CAS Support for Cisco Unified CallManager

Busy-Out ISDN B-Channels in Cisco CallManager Configuration Example

SIP

SIP: Measurement-Based Call Admission Control for SIP

DNS SRV Records - SIP e-mail resolution 1

DNS SRV Records - SIP e-mail resolution 2

ISDN

Troubleshooting ISDN BRI Layer 3 Using the debug isdn q931 Command

Understanding debug isdn q931 Disconnect Cause Codes

DSP Farms

Cisco DSP Calculator

CallManager and IOS Gateway DSP Farm Configuration Example

High-Density Packet Voice Digital Signal Processor Modules (Details & pictures)

Cisco Enhanced Conferencing and Transcoding for Voice Gateway Routers

Understanding Codecs: Complexity, Hardware Support, MOS, and Negotiation

IP-IP Gateway / CUBE

Fundamental Cisco Multiservice IP-to-IP Gateway Configuration

Cisco Multiservice IP-to-IP Gateway with Gatekeeper

Gatekeeper

VoIP with Gatekeeper

Understanding H.323 Gatekeepers

Understanding Cisco IOS Gatekeeper Call Routing

Troubleshooting Gatekeeper Registration Issues

Troubleshooting GUP, Alternate Endpoint and Load Balancing

Cisco High-Performance Gatekeeper

Cisco Multiservice IP-to-IP Gateway

Cisco Multiservice IP-to-IP Gateway with Gatekeeper

Analog Interfaces

Understanding E&M Voice Interface Cards

Understanding Foreign Exchange Station (FXS) Voice Interface Cards

Analog DID on FXS ports

Understanding FXO Disconnect Problem (VIC-2DID)

Analog Signaling (E & M, DID, FXS, FXO)

Understanding Why Telephones in the United Kingdom Connected to Cisco FXS Interfaces May Fail to Ring

Inability To Break Dialtone in a Voice over IP Network

Q.SIG

Siemens QSIG Interoperability: Calling Name and Call Forward Do Not Work

Interoperability

Cisco Interoperability Portal

Cisco CallManager and Cisco IOS Interoperability Guide

Cisco Voice Gateway Router Interoperability with CallManager

Faxing

T.37 = Unity IP Fax Outbound Gateway Configuration Example

T.37 = Unity IP Fax Inbound Gateway Configuration Example

Configuring T.37 Store and Forward Fax

Cisco Fax Services over IP Application Guide

Modems

Modem Support for VoIP

SAA

Cisco Unified Operations Manager

Cisco Unified Operations Manager Home

Reference Guides:

Cisco IOS Voice Troubleshooting and Monitoring Guide

Cisco IOS Voice Command Reference

Digital Voice-Port Configuration Verification

Show call active voice

Card type t1 0 / Card type e1 0

Cisco Command Lookup Tool

isdn layer1-emulate user | network

 

CIPT Links

Exam & Course Information:

Exam Details:

642-446 CIPT1

642-456 CIPT2

Course Details:

Implementing Cisco Unified Communications Manager Part 1 (CIPT1 v6.0)
Implementing Cisco Unified Communications Manager Part 2 (CIPT2 v6.0)


URLS:

Call Manger History

Cisco Unified Communications Manager History

Call Manager 8.x

Cisco Unified Communications Manager Documentation Guide for Release 8.0(1)

Cisco Unified Communications Manager Administration Guide

Installing Cisco Unified Communications Manager Release 8.0(1)

Maintain and Operate Guides

Cisco Unified Communications Manager Documentation Guide for Release 8.0(1)

Compatibility Information

Cisco Unified Communications Manager Software Compatibility Matrix

Cisco Unified CDR Analysis and Reporting Administration Guide

Cisco Unified Communications Manager Call Detail Records Administration Guide

Cisco Unified Communications Manager Bulk Administration Guide

Cisco Intercompany Media Engine TCP and UDP Port Usage

Cisco Unified Communications Manager Features and Services Guide

Documentation Roadmaps

Install and Upgrade Guides

Cisco Extension Mobility Cross Cluster

Codecs

Unified Communications Manager - Codec selection - regions - AAC-LD, L16, G722, iSAC

Phone codec usage

Multiple Codecs, Enhanced Flexibility or an End User Quality problem in the making?

Codec Demos

G.722 / Wideband

iLBC

G.722-64 and iLBC Codec Support on Cisco Unified Border Elements, DSP Farms, and Voice Gateways

Cisco UCS C-Series Rack-Mount Servers

Introduction

Cisco UCS C460 M1 High-Performance Rack-Mount Server

Cisco UCS C250 M1 Extended-Memory Rack-Mount Server

Cisco UCS C200 M1 High-Density Rack-Mount Server

Virtualization:

Cisco Unified Communications on the Cisco Unified Computing System

Unified Communications Virtualization Sizing Guidelines

Unified Computing System Hardware

Unified Communications VMWare Requirements

Unified Communications Virtualization Supported Applications

Unified Communications Virtualization Related Documentation and Links

Unified Communications Virtualization Downloads (including OVA/OVF Templates)

Designing Secure Multi-Tenancy into Virtualized Data Centers

 

Call Manager Administration Guides:

All Documentation Roadmaps

 

Design Calculators & References:

SRND guides

Cisco Unified Communications Sizing Tool

Cisco Power Calculator

Cisco DSP Calculator

Cisco Codec Calculator

Cisco Unified Communications System Product Comparison

Traffic Analysis for Voice over IP (Erlang Models Explained)

Cisco Phone Designer - Create Ring Tones & Backgrounds

DSPs:

Cisco DSP Calculator

High-Density Packet Voice Digital Signal Processor Modules (Details & pictures)

Cisco Enhanced Conferencing and Transcoding for Voice Gateway Routers

Cisco Codec Calculator

Cisco High-Density Packet Voice Digital Signal Processor Module (PVDM3)

Q&A PVDM2 and PVDM3 - Cisco High-Density Packet Voice Digital Signal Processor Modules

Configuring Next-Generation High-Density PVDM3 Modules

Design:

Voice and Unified Communications

Install and Upgrade Guides

Call Manager Licensing

Understanding the Contents of the License File

Cisco Unified CallManager Licensing Q&A

Supported Servers for Cisco Unified Communications Manager Releases

Cisco Unified Communications Sizing Tool - New Tool

Cisco Call Manager Capacity Tool - Old Tool

Cisco Unified Communications Answer File Generator

Supported Hardware - Cisco, HP, IBM - 7800 Series Servers

Cisco IP Telephony Clock Synchronization: Best Practices

Cisco's steps to success for Cisco IP Telephony

Cisco Unified Comminications Manager Compatibility Matrix

Cisco Unified Communications Compatibility Tool

Upgrade Paths

DMA Versions for specific upgrades

System Release Summary Matrix for IP Telephony

Documentation Roadmap (All Versions of Call Manager)

Data Sheets (All Versions of Call Manager)

Steps To Success: IP Communications

Cisco 7800 Series Media Convergence Servers

IP Communications Applications Central

THIRD-PARTY PLATFORM AGENTS RUNNING WITH CISCO CALLMANAGER

UK Numbering Plan - The National Numbering Scheme - By Ofcom

Gateways & Gatekeepers

Cisco 112-FXS Bundle, VG 224, VB 204, VG 202 Analog Phone Gateways

Cisco IAD 2430 Business Class Integrated Access Device

Cisco IOS H323 Gatekeeper Data Sheet

 

Interoperability

Cisco Interoperability Portal

Cisco CallManager and Cisco IOS Interoperability Guide

Administration XML (AXL) - Cisco Developer Network

Cisco Unified Communications Manager (CallManager) Programming Guides

CCM 5.X

Cisco Unified Communications Manager Version 5.X

Cisco Unified Communications IP Telephony Release 5.X Resources

5.0 Data Sheet

5.1 Data Sheet

CCM 6.X

Cisco Unified Communications Manager Version 6.X

6.0 Data Sheet

6.1 Data Sheet

CCM 7.X

Cisco Unified Communications Manager Version 7.X

7.0 Data Sheet

7.1 Data Sheet

CCM 8.X

Cisco Unified Communications Manager Version 8.X

Data Sheet

Engineering:

Maintain and Operate Guides

Install and Upgrade Guides

Install and Upgrade TechNotes

Upgrading to Cisco Unified Communications Manager Release 7.1(2) from 4.x Releases

Using Cisco Unified Communications Manager Upgrade Utility 4.3(10) and later

NTP Time Servers on the Internet

IP Telephony Application Product Keys

Cisco IP Telephony Operating System, SQL Server, Security Updates

Upgrading a Cisco CallManager Cluster

Cisco AXL Programming Guide for Cisco Unified CallManager 4.2(3)

Busy-Out ISDN B-Channels in Cisco CallManager Configuration Example

Microsoft AD LDS ADAM

End of Sale / End of Life (EOS / EOL)

Dial Plan:

UK Numbering Plan for Cisco CallManager 3.3(4), 4.0(1), and Later

Security:

CISCO CALLMANAGER TCP AND UDP PORT USAGE

Code Red II Emergency Disaster Recovery Procedures for an AVVID Network

Tips & Tricks

Remote control of an IP Phone

Cisco Unified Communications Operating System Administration Password Recovery (5.X and later)

Cisco CallManager: Understanding Direct-Inward-Dial (DID)

Add Prefix to the Missed Call Number

Checking SQL Server or MSDE Version and Service Pack Level

Recovering a SQLSvc Account password CCM 3.3 and later

Recovering a SQLSvc Account password CCM 3.2 and earlier

Cisco IP Telephony Operating System, SQL Server, Security Updates

Creating Idle URL Using Graphics on Cisco IP Phone

Active Directory and Cisco CallManager Integration Troubleshooting Guide

Call Manager Support Page

Changing the IP Address for Cisco CallManager

CallManager DC Directory and Active Directory - Hide Users

Good site for backgrounds & ring tones

IP Phones:

Cisco Unified IP Phones Guide - Nice summary of phones (Phone positioning)

Cisco Small Business Pro SPA 500 Series IP Phones

Cisco Unified IP Phone 500 Series

Cisco Unified SIP Phone 3900 Series

Cisco Unified IP Phone 6900 Series

Cisco Unified IP Phone 7900 Series

Cisco Unified IP Phone 8900 Series

Cisco Unified IP Phones 9900 Series

Cisco Unified IP Phone 9900 and 8900 Series Accessories

Your iPhone is an IP Phone - Cisco Mobile 8.0

Nokia Call Connect for Cisco

Cisco Unified Mobile Communicator - Part 1

Cisco Unified Mobile Communicator - Part 2

Custom Ring Tones for Call Manager

7900 Series Cisco IP Phone Services Software Development Kit (SDK)

Cisco IP Phones

Phone firmware

Download IP Phone Service XML Examples

XML Services Troubleshooting

Developer Services Central Supported Products - XML

Cisco Phone Designer - Create Ring Tones & Backgrounds

Power:

POE CLASS 4 for 9951 phones

Cisco 9900 phones, POE, class 4 devices

Power and Cisco IP Phones

Enhanced power over ethernet

Forums:

IPT Networkers Telephony Forum

Cisco Voice & Video Forum

EGW:

Deploying and Operating Cisco EGW 2200 Applications

Phones:

Cisco Phone E-Learning Tutorials

Books:

Cisco CallManager Best Practices

Troubleshooting Cisco IP Telephony

Cisco Catalyst QOS: Quality of Service in Campus Networks

Cisco Unity Deployment and Solutions Guide

Cisco Unity Fundamentals

Configuring CallManager and Unity: A Step-by-Step Guide

Cisco IP Communications Express: CallManager Express with Cisco Unity Express

Cisco CallManager Fundamentals

Voice-Enabling the Data Network: H.323, MGCP, SIP, QoS, SLAs, and Security

Cisco IP Telephony: Planning, Design, Implementation, Operation, and Optimization

Deploying Cisco Voice over IP Solutions

Integrating Voice and Data Networks

The Road to IP Telephony: How Cisco Systems Migrated from PBX to IP Telephony

IP Telephony Unveiled: Understand how IP Telephony can change your business

Attendant Console

Cisco Unified Business Attendant Console

Cisco Unified Enterprise Attendant Console

Cisco Unified Department Attendant Console

Phone Services

Phone SDK

Cisco Developer Network

Example applications

Check Gmail from phone

Cisco Unity

Cisco Messaging Products: Feature Comparison

Cisco Unity 8.0 for Microsoft Exchange

Cisco Unity Tools

Virtualizing Cisco Unity Messaging on VMware ESX

Unity Data Sheets

Speech Connect for Cisco Unity

Cisco Unity Introduction

ACCM Links

Books:

Cisco CallManager Best Practices

Troubleshooting Cisco IP Telephony

Cisco Catalyst QOS: Quality of Service in Campus Networks

Cisco Unity Deployment and Solutions Guide

Cisco Unity Fundamentals

Configuring CallManager and Unity: A Step-by-Step Guide

Cisco IP Communications Express: CallManager Express with Cisco Unity Express

Cisco CallManager Fundamentals

Voice-Enabling the Data Network: H.323, MGCP, SIP, QoS, SLAs, and Security

Cisco IP Telephony: Planning, Design, Implementation, Operation, and Optimization

Deploying Cisco Voice over IP Solutions

Integrating Voice and Data Networks

The Road to IP Telephony: How Cisco Systems Migrated from PBX to IP Telephony

IP Telephony Unveiled: Understand how IP Telephony can change your business

URLS:

Call Manager Administration Guides:

Version 4.0

Version 4.1

Version 4.2

Version 4.3

Version 5.0

Version 5.1

Version 6.0

Version 6.1

Version 7.0

All Documentation Roadmaps

 

Design Calculators & References:

SRND guides

Cisco Power Calculator

Cisco DSP Calculator

Cisco Codec Calculator

Cisco Unified Communications System Product Comparison

Traffic Analysis for Voice over IP (Erlang Models Explained)

DSPs:

Cisco DSP Calculator

High-Density Packet Voice Digital Signal Processor Modules (Details & pictures)

Cisco Enhanced Conferencing and Transcoding for Voice Gateway Routers

Cisco Codec Calculator

Design:

Cisco Call Manager Capacity Tool

Cisco's steps to success for Cisco IP Telephony

Cisco Unified Comminications Manager Compatibility Matrix

Upgrade Paths

DMA Versions for specific upgrades

System Release Summary Matrix for IP Telephony

Documentation Roadmap (All Versions of Call Manager)

Data Sheets (All Versions of Call Manager)

Steps To Success: IP Communications

Cisco 7800 Series Media Convergence Servers

IP Communications Applications Central

THIRD-PARTY PLATFORM AGENTS RUNNING WITH CISCO CALLMANAGER

UK Numbering Plan - The National Numbering Scheme - By Ofcom

Interoperability

Cisco Interoperability Portal

Cisco CallManager and Cisco IOS Interoperability Guide

CCM 5.X

Cisco Unified Communications Manager Version 5.X

Cisco Unified Communications IP Telephony Release 5.X Resources

CCM 6.X

Cisco Unified Communications Manager Version 6.X

CCM 7.X

Cisco Unified Communications Manager Version 7.X

Engineering:

Maintain and Operate Guides

IP Telephony Application Product Keys

Cisco IP Telephony Operating System, SQL Server, Security Updates

Upgrading a Cisco CallManager Cluster

Dial Plan:

UK Numbering Plan for Cisco CallManager 3.3(4), 4.0(1), and Later

Security:

CISCO CALLMANAGER TCP AND UDP PORT USAGE

Code Red II Emergency Disaster Recovery Procedures for an AVVID Network

Tips & Tricks

Remote control of an IP Phone

Cisco Unified Communications Operating System Administration Password Recovery (5.X and later)

Cisco CallManager: Understanding Direct-Inward-Dial (DID)

Add Prefix to the Missed Call Number

Checking SQL Server or MSDE Version and Service Pack Level

Recovering a SQLSvc Account password CCM 3.3 and later

Recovering a SQLSvc Account password CCM 3.2 and earlier

Cisco IP Telephony Operating System, SQL Server, Security Updates

Creating Idle URL Using Graphics on Cisco IP Phone

Active Directory and Cisco CallManager Integration Troubleshooting Guide

Call Manager Support Page

Changing the IP Address for Cisco CallManager

CallManager DC Directory and Active Directory - Hide Users

Good site for backgrounds & ring tones

IP Phones:

Custom Ring Tones for Call Manager

7900 Series Cisco IP Phone Services Software Development Kit (SDK)

Cisco IP Phones

Phone firmware

Download IP Phone Service XML Examples

XML Services Troubleshooting

Developer Services Central Supported Products - XML

Cisco Phone E-Learning Tutorials

Forums:

IPT Networkers Telephony Forum

Cisco Voice & Video Forum


GWGK Links

 

Books:

     Cisco CallManager Best Practices

     Troubleshooting Cisco IP Telephony

     Configuring CallManager and Unity: A Step-by-Step Guide

     Cisco IP Communications Express: CallManager Express with Cisco Unity Express

     Cisco CallManager Fundamentals

     Integrating Voice and Data Networks

URLS:

Design Tools & References:

     SRND guides

     Cisco Power Calculator

     Cisco DSP Calculator

     Cisco Codec Calculator

     SAFE Security Guides

     Traffic Analysis for Voice over IP (Erlang Models Explained)

T1 CAS Signaling:

     Understanding How Digital T1 CAS (Robbed Bit Signaling) Works in IOS Gateways

     Configuring and Troubleshooting T1 CAS Signaling

     Implementing T1 CAS

     Configuring MGCP CAS MD Package

T1 NFAS

     Configuring NFAS with Four T1s

E1 R2 Signaling:

     E1 R2 Signaling Configuration and Troubleshooting

     E1 R2 Signaling Theory

Number Translations:

     Number Translation using Voice Translation Profiles

NM-HDA

     Understanding High-Density Analog Voice/Fax Network Modules (NM-HDA)

     IP Communications High Density Analog Voice\Fax Network Modules

CMM

     Cisco Catalyst 6500 and Cisco 7600 Series Communication Media Module Features

     Communication Media Module IP Connectivity 

EVM-HD

     Cisco High Density Analog and Digital Extension Module for Voice and Fax

H323

     H.323 Overview

     H.323 Technology Home

     Cisco IOS H.323 Gateway Configuration for Use with Cisco CallManager

     Cisco IOS H.323 Configuration Guide

     Troubleshooting No Ringback Tone on ISDN-VoIP (H.323) Calls

     Troubleshooting No Busy Tone and No Announcement Messages H323 Calls

MGCP    

     MGCP VoIP Call Admission Control

     Configuring MGCP-Controlled Backhaul of BRI Signaling in with Unified CallManager

     Configuring Tone Download to MGCP Gateways

     Configuring MGCP PRI Backhaul and T1 CAS Support for Cisco Unified CallManager

     Busy-Out ISDN B-Channels in Cisco CallManager Configuration Example

SIP

     SIP: Measurement-Based Call Admission Control for SIP

ISDN

     Troubleshooting ISDN BRI Layer 3 Using the debug isdn q931 Command

     Understanding debug isdn q931 Disconnect Cause Codes

TCL Scripting

     Configuring Basic Functionality for Tcl and VoiceXML Applications

     Tcl scripts that can be downloaded from Cisco.com

     Cisco IOS Tcl IVR and VoiceXML Application Guide - 12.3(14)T and later

     TCL IVR API Version 2.0 Programming Guide

     Cisco VoiceXML Programmer's Guide

     Cisco IOS Scripting with Tcl

DSP Farms

     Cisco DSP Calculator

     CallManager and IOS Gateway DSP Farm Configuration Example

     High-Density Packet Voice Digital Signal Processor Modules (Details & pictures)

     Cisco Enhanced Conferencing and Transcoding for Voice Gateway Routers

     Understanding Codecs: Complexity, Hardware Support, MOS, and Negotiation

IP-IP Gateway    

     Fundamental Cisco Multiservice IP-to-IP Gateway Configuration

     Cisco Multiservice IP-to-IP Gateway with Gatekeeper

Gatekeeper

     VoIP with Gatekeeper

     Understanding H.323 Gatekeepers

     Understanding Cisco IOS Gatekeeper Call Routing

     Troubleshooting Gatekeeper Registration Issues

     Troubleshooting GUP, Alternate Endpoint and Load Balancing

     Cisco High-Performance Gatekeeper

     Cisco Multiservice IP-to-IP Gateway

     Cisco Multiservice IP-to-IP Gateway with Gatekeeper

Analog Interfaces

     Understanding E&M Voice Interface Cards

     Understanding Foreign Exchange Station (FXS) Voice Interface Cards

     Analog DID on FXS ports 

     Understanding FXO Disconnect Problem (VIC-2DID)

     Analog Signaling (E & M, DID, FXS, FXO)

     Understanding Why Telephones in the United Kingdom Connected to Cisco FXS Interfaces May Fail to Ring

     Inability To Break Dialtone in a Voice over IP Network

Q.SIG

     Siemens QSIG Interoperability: Calling Name and Call Forward Do Not Work 

Interoperability

      Cisco Interoperability Portal

      Cisco CallManager and Cisco IOS Interoperability Guide

      Cisco Voice Gateway Router Interoperability with CallManager
 

Faxing

     T.37 = Unity IP Fax Outbound Gateway Configuration Example

     T.37 = Unity IP Fax Inbound Gateway Configuration Example

     Configuring T.37 Store and Forward Fax

    Cisco Fax Services over IP Application Guide

Modems

     Modem Support for VoIP

SAA

     Cisco Unified Operations Manager

     Cisco Unified Operations Manager Home

 

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Comments

David,

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Thank you. The newsletter is brilliant, the most useful newsletter Ive ever had.

Steve Shellswell

Thank You

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Robert Pethick

 

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Juan Molina
Fluke Networks
Technical Support Team

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Steve Harris

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Ken Granger

LA
United States

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Jason Goddard

Hampshire
United Kingdom

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Jay Whale
South Africa

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